Refund policy
Return & Refund Policy
Last Updated: July 23, 2026
At Solara Eyewear, customer satisfaction is important to us. We offer free returns and refunds for eligible products requested within 30 days of delivery.
Return Eligibility
To qualify for a return, the product must:
- Be returned within 30 days of confirmed delivery.
- Be unused, unworn and in its original condition.
- Include the original packaging, protective case, accessories and labels.
- Show no signs of scratches, damage, modification or improper use.
- Be accompanied by valid proof of purchase.
Products returned in a condition that prevents resale may not qualify for a full refund.
How to Request a Return
To begin a return, contact us at:
Please provide:
- Your full name.
- Your order number.
- The product you wish to return.
- The reason for the return.
- Clear photographs if the item is damaged, defective or incorrect.
Once your request is approved, our support team will provide return instructions and, where applicable, a prepaid return label or reimbursement instructions. Returns sent without prior approval may not be accepted.
Free Returns
Eligible returns requested within the 30-day return period are free of charge. Customers must follow the return instructions provided by our support team to qualify for free return shipping.
Solara Eyewear is not responsible for products sent to an unauthorized address or returned using a shipping method that was not approved by us.
Damaged, Defective or Incorrect Products
Please inspect your order after delivery. If your product arrives damaged, defective or different from what you ordered, contact us as soon as possible.
We may request photographs or videos to verify the issue. Once approved, we may provide a replacement, refund or another appropriate resolution at no additional cost.
Refunds
After receiving and inspecting your return, we will notify you regarding the status of your refund.
Approved refunds will be issued to the original payment method. Depending on your bank, credit card provider or payment service, it may take several business days for the refunded amount to appear in your account.
Original expedited shipping charges, if any, are generally non-refundable unless the product was damaged, defective or incorrectly fulfilled.
Order Cancellations
Orders may be canceled before they are processed or dispatched. Contact us immediately if you need to cancel an order.
Once an order has entered processing or has been shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the order.
Exchanges
We do not guarantee direct exchanges because product availability may change. The fastest option is usually to return the original product for a refund and place a new order for the preferred item.
Non-Returnable Items
Returns may be refused for:
- Products returned after the 30-day period.
- Products showing signs of wear, scratches or damage caused after delivery.
- Products missing original packaging or accessories.
- Items altered, repaired or modified by the customer.
- Products marked as final sale, where clearly disclosed before purchase.
- Gift cards or promotional credits.
For questions about returns or refunds, contact: