Shipping policy
Shipping Policy
Last Updated: July 23, 2026
Solara Eyewear is pleased to provide free worldwide shipping on all eligible orders placed through solaraeyewear.store.
Shipping Cost
Standard shipping is free to supported destinations worldwide. No minimum purchase is required unless otherwise stated during a promotional campaign.
Optional expedited shipping, when available, may involve an additional fee displayed at checkout.
Estimated Delivery Time
Our estimated delivery time is:
7–10 days
Delivery time begins after the order has been confirmed and prepared for shipment.
Delivery estimates may vary depending on the destination, customs clearance, carrier availability, weather conditions, public holidays and other circumstances beyond our control.
Order Processing
Orders are reviewed and prepared before shipment. Customers will receive an order confirmation after completing their purchase.
Once the order has been dispatched, a shipping confirmation or tracking number may be sent by email when tracking is available.
Orders placed during weekends, holidays or periods of unusually high demand may require additional processing time.
Tracking Information
Tracking information may take several days to become active after dispatch.
Some international carriers provide limited tracking updates while the parcel is moving between countries. This does not necessarily mean that the shipment has stopped moving.
For tracking assistance, contact us at:
Address Accuracy
Customers are responsible for providing a complete and correct shipping address.
Before submitting your order, please confirm:
- Recipient name.
- Street address.
- Apartment or unit number.
- City and province or state.
- Postal or ZIP code.
- Country.
- Contact telephone number.
Contact us immediately if you notice an address error. We cannot guarantee that an address can be changed after the order has been processed or dispatched.
Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.
International Shipping and Customs
International orders may be inspected by customs authorities. Customs procedures may cause delays outside our control.
Depending on the destination country, import taxes, duties or local handling fees may apply. Unless otherwise stated at checkout, these charges are determined by local authorities and may be the customer’s responsibility.
Delayed Orders
An order is not automatically considered lost when it arrives after the estimated delivery period.
If your order is delayed, contact us with your order number. We will review the tracking information and assist with a carrier investigation when appropriate.
Lost Packages
If tracking indicates that a shipment has not been delivered and appears to be lost, contact our support team.
After reviewing the case, we may offer a replacement, refund or another suitable resolution. Additional information may be required before a claim can be approved.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location.
- Ask household members or neighbors.
- Contact the local carrier.
- Allow a short period for delayed delivery scans.
If the package remains missing, contact us so we can review the situation.
Refused and Unclaimed Shipments
Orders refused by the recipient or left unclaimed may be returned to the sender.
Refunds for refused or unclaimed shipments will be reviewed after the parcel is returned. Any costs caused by an unauthorized refusal may be deducted where permitted by law.
Separate Shipments
Orders containing multiple products may be shipped in separate packages. Tracking details may be provided for each shipment.
For shipping questions, contact: